Frequently Asked Questions

Below, you'll find answers to the most common questions you may have on EduTranscript by CertifyMe. If you still can't find the answer you're looking for, just Contact Us!

  • General Information

  • Institutions & Students

  • Agencies & Employers

  • Features & Functionality

  • Support & Troubleshooting

  • Data Security & Privacy

  • Legal & Compliance

  • Backup & Management

  • What is EduTranscript and how does it work?

    EduTranscript is CertifyMe's transcript management system for institution-issued academic records. Supported verification checks issuer information and integrity; available keys, status resources and recipient requirements still matter. A digital format does not prevent every misuse or independently establish the presenter's identity.

  • How is EduTranscript different from other transcript management platforms?

    EduTranscript connects institution-managed academic records with digital issuance and verification. Cryptographic checks detect changes to protected data when verification occurs; they do not prevent every alteration or misuse. Confirm the language, SIS connection, retention and verification requirements for the intended implementation.

  • What institutions can use EduTranscript?

    EduTranscript is designed for a wide range of educational institutions, including universities, colleges, and vocational schools. Any institution issuing transcripts for college, diplomas, or other credentials can benefit from the platform.

  • Can EduTranscript be used for issuing and verifying credentials other than transcripts?

    Yes, EduTranscript supports the issuance and verification of other academic credentials like transcript certificates, diplomas, and digital badges.

  • What are the benefits of using EduTranscript for educational institutions?

    Key benefits include:
    1. Automated issuance of official college transcripts, reducing manual labor.
    2. Enhanced security, protecting sensitive student data.
    3. Real-time issuance and delivery of transcripts for university and other credentials.
    4. Scalability for institutions of all sizes.

  • How does EduTranscript simplify the transcript management process for students and universities?

    EduTranscript connects institution-managed records with issuance and supported sharing. Confirm the SIS connection, field mapping, approvals and student-access workflow for the intended implementation.

  • What are the security features of EduTranscript?

    EduTranscript incorporates:
    1. Cryptographic integrity checks for protected transcript data.
    2. Data encryption to safeguard student records.
    3. Role-based access control for managing sensitive data.
    4. Audit trails with coverage and retention defined for the implementation.

  • Is EduTranscript accessible for students with disabilities?

    Request the applicable accessibility assessment and test the intended student workflow with required assistive technologies. Do not infer complete WCAG conformance from a digital format or general product description.

  • Does EduTranscript offer support in multiple languages for institutions and students?

    Yes, EduTranscript supports multiple languages, allowing students and institutions to operate in their preferred language while managing transcripts for college.

  • Can I request a transcript in multiple languages?

    Yes, transcripts can be issued in multiple languages depending on the institution's settings and availability of language options.

  • Is EduTranscript available for international students?

    Yes, EduTranscript is available for international students, allowing them to request and receive their digital diploma and academic transcripts, regardless of location.

  • How does the platform handle transcript requests for institutions outside the country?

    EduTranscript supports international transcript requests for universities and provides secure delivery options for institutions and verification agencies globally

  • What new features or updates are planned for EduTranscript in the future?

    Ask for the current documented roadmap and separate available features from planned work. Do not base a procurement decision on an unconfirmed future feature.

  • Will EduTranscript support blockchain technology for more secure transcript management?

    Blockchain is not required by the W3C Verifiable Credentials data model. Review the actual securing mechanism, issuer resources and status checks for the proposed transcript workflow rather than assuming that blockchain guarantees security.

  • How can my institution get started with EduTranscript?

    To get started, contact our team for a demo and onboarding consultation. We’ll assist with the setup to ensure smooth integration for issuing official transcript requests.

  • What is the cost of implementing EduTranscript?

    Pricing depends on the institution’s size and volume of transcripts from college issued. Contact our sales team for a customized plan.

  • How does the integration process with our existing systems work?

    EduTranscript integrates with popular SIS platforms, such as Banner and PeopleSoft, allowing institutions to manage official college transcripts seamlessly.

  • How do we issue digital transcripts using EduTranscript?

    Institutions can issue university transcripts through the EduTranscript platform or directly via SIS. Once a request is received, the transcript is issued securely via blockchain.

  • Can we reissue transcripts if there is an error?

    Yes, institutions can reissue college transcripts if needed, while retaining a verifiable version of the original.

  • How can I request my transcript through EduTranscript?

    You can request your college transcript via your institution’s EduTranscript portal. The process is fast and secure.

  • Can I request multiple copies of my transcript?

    Yes, you can request multiple copies or send your transcript certificate to multiple universities or employers.

  • Can I view and download my transcript through EduTranscript?

    Yes, once issued, you can view my transcript and download it directly from your EduTranscript account.

  • How do I share my transcript securely with others?

    You can share your official transcript request by sending a secure link or verification code to third parties.

  • How do I verify a student’s transcript using EduTranscript?

    Employers or agencies can verify transcripts for college by entering the unique verification code provided by the student.

  • Is there a cost for verifying transcripts on the platform?

    Generally, verification of academic transcripts is free. Institutions may charge for premium verification services.

  • What are the key features of EduTranscript?

    EduTranscript offers:
    1. Digital issuance of college transcripts.
    2. Real-time tracking of transcript deliveries.
    3. Multi-language support for university transcripts.

  • Can EduTranscript be customized for my institution's branding?

    Yes, EduTranscript supports white labeling for college transcripts and other documents to match your institution’s identity.

  • Does EduTranscript offer reporting and analytics for issued and verified transcripts?

    Yes, EduTranscript provides institutions with detailed reporting and analytics on issued college transcripts and university transcripts, including data on student requests, transcript deliveries, and verifications conducted by third parties.

  • Can institutions track student requests and transcript deliveries?

    Yes, institutions can track all student transcript requests and monitor delivery statuses, including whether transcripts for college or high school transcript requests have been accessed by the intended recipients.

  • Can EduTranscript handle a large number of transcript requests simultaneously (e.g., during graduation periods)?

    Yes, EduTranscript is built to scale and can handle a high volume of college transcripts and high school transcript requests, even during peak times like graduations.

  • Is there a limit to the number of students an institution can manage through EduTranscript?

    There are no limits on the number of students an institution can manage, whether they're requesting college transcripts online or transcripts for university. The platform is designed to accommodate institutions of all sizes.

  • Can EduTranscript be tailored for institutions with specific needs (e.g., unique transcript formats, custom data fields)?

    Yes, EduTranscript can be customized to meet the unique needs of institutions, including specific transcript certificate formats, custom data fields, and workflows.

  • Does EduTranscript support institutions that offer non-traditional educational credentials (e.g., vocational training, micro-credentials)?

    Yes, EduTranscript supports the issuance of various types of credentials, including digital diploma certificates, vocational training certificates, and other non-traditional qualifications.

  • What kind of technical support is available for institutions and students?

    Use the support channels and response coverage agreed for the institution's implementation. The registrar handles academic-record decisions; platform support handles technical issues.

  • How do I contact EduTranscript customer support?

    Use your institution's agreed support channel. If you need to identify the appropriate contact, email CertifyMe's published team address at info@certifyme.online. Do not send passwords or unnecessary student information.

  • What should I do if there’s an issue with transcript issuance or verification?

    Identify whether the problem concerns the academic record, delivery or verification. Ask the issuing institution to review record details; provide the technical team with the relevant link and a concise error description using the agreed secure channel.

  • What should I do if my transcript request is delayed?

    Ask the registrar whether the transcript has been approved and issued. If it has, check delivery status and any recipient requirements before escalating a technical delivery issue.

  • What should I do if my transcript isn’t received by the recipient university or employer?

    Confirm the recipient address and accepted delivery method with the issuing institution. Check delivery status before requesting an authorised resend; do not create an unofficial replacement record.

  • What if I am unable to verify a transcript through EduTranscript?

    Check the supplied link, issuer information and displayed status. Record the error and use the institution's verification process. A failed access attempt is not by itself proof that the academic record is fraudulent.

  • How does EduTranscript ensure the security of my data?

    EduTranscript uses industry-leading encryption protocols, multi-factor authentication, and regular security audits to ensure that your college transcript and data remain safe from unauthorized access or breaches.

  • Where is the data stored, and who has access to it?

    Data is securely stored in certified data centers compliant with international data protection regulations. Only authorized personnel at the institution and EduTranscript have access to sensitive information, such as your high school transcript or university transcript.

  • What personal information does EduTranscript collect?

    EduTranscript collects necessary personal information, such as student names, IDs, academic records, and contact details, solely for the purpose of issuing and managing official transcripts.

  • How does EduTranscript use my personal information?

    Your personal information is used exclusively for college transcript issuance, management, and verification. We do not sell or share your data with third parties without your consent.

  • Can I delete my data from the platform?

    Yes, students can request data deletion in compliance with applicable privacy regulations, such as GDPR. However, data deletion requests must align with the policies of the issuing institution, which may affect your ability to view my transcript in the future.

  • Is EduTranscript legally recognized by universities and employers globally?

    Yes, EduTranscript is widely recognized and accepted by universities and employers around the world, thanks to its use of blockchain for verification and adherence to international standards, making it easy to check my transcript.

  • Does EduTranscript comply with any international standards for digital credentials (e.g., ISO, IEEE)?

    Yes, EduTranscript adheres to internationally recognized standards for official transcript requests, ensuring compliance with ISO and IEEE guidelines for security and authenticity.

  • Does EduTranscript comply with country-specific education and privacy laws (e.g., FERPA for the US, GDPR for the EU)?

    Yes, EduTranscript complies with FERPA in the US, GDPR in the EU, and other country-specific regulations to ensure that student data, including college transcripts, is handled appropriately.

  • How does EduTranscript handle data sovereignty requirements for different countries?

    EduTranscript offers localized data storage solutions to comply with data sovereignty requirements, ensuring that transcript certificates are stored and processed within the necessary jurisdictions.

  • How does EduTranscript handle data backup for issued transcripts?

    EduTranscript automatically backs up all data, including issued college transcripts, in secure, geographically distributed data centers to ensure that no data is lost.

  • What happens if an institution loses access to its systems? Can transcripts still be issued?

    Yes, transcripts, including official college transcripts, can still be issued through EduTranscript, as the platform operates independently of the institution’s internal systems, ensuring continuity.

  • What disaster recovery measures does EduTranscript have in place to ensure service continuity?

    EduTranscript has robust disaster recovery protocols, including data replication, regular backups, and geographically distributed data centers, ensuring that services like issuing college transcripts online remain available during unforeseen events.

  • How can I create an account on EduTranscript?

    To create an account, institutions must first sign up with EduTranscript, after which administrators can add students, staff, and other users through the platform’s interface. This includes managing transcript requests for issuing transcripts for university or high school transcript records.

  • How can I update or change my account information?

    You can update or change your account information by logging in to EduTranscript and navigating to the account settings section, where you can also monitor your transcript from college requests.

  • What should I do if I forget my password?

    If you forget your password, use the “Forgot Password” link on the login page to reset it. Follow the prompts to receive a password reset link via email and continue to view my transcript or make an official transcript request once you're logged in.